Absolutely horrible. Can’t keep up with maintenance, can’t control loud, unruly and noises neighbors, can’t upkeep the parking lot properly during winter/snow, remodeling and repairs take excessively long and now all utilities are paid by residents, including heat, electric and now water. Managers do not respond to voicemails, letters or complaints.
The washers and dryers are always breaking down. The washers half the time don’t drain fully of the water and the complex says it’s an issue on the “users” end not properly loading the washers, which is untrue because it’s only the same washers that do this consistently.
The doors to the mailboxes are always broken, so you have to be wary of receiving packages or getting any gift cards/rebates etc sent to your place. The doors to the buildings themselves are often always broken so even though you have a key fob to get in, half the time the door is broken anyways. The elevators are also consistently broken. Currently it’s been broken for about three months with a week of when it actually works between then. The buildings themselves are not wheelchair accessible as it is.
The entry doors themselves are still broken. The key fobs they give you are pointless as every magnetic door never works or when it is working, the bad tenants here manage to break them so they can let their friends stop in whenever they want to instead of going down to let them in since the buzzer system doesn’t work and is t available at every entrance. This eventually resulted in people breaking the vending machines and stealing the money as well as tearing the machine to reload laundry cards out of the wall itself just to get to the money.
The tenants are getting worse. The area is becoming more and more ghetto with loud neighbors, kids running through the hallways, blasting rap music all day and night, fighting outside, drinking and smoking weed near the front doors and trash everywhere (mostly white owl, black and mild, and swisher wrappers along side cans of Colt 45 and Steel Reserve).
There are no longer any security or courtesy officers that patrol the halls, which of course has led to many of the issues with tenants and people who aren’t supposed to be here getting out of hand. Calling the police, who are right down the street, doesn’t help anything because they tell you to report it to the apartment managers who again do nothing or give you feedback.
Speaking of managers, getting hold of management is next to impossible. When you call during business hours, they are always busy and tell you to call back. You call back they say the same thing or don’t answer. You call back and they are on lunch. You leave a message and number and they never call you back.
My primary concern though is the noise of the neighbors next to me. They blast rap music very loud on a daily basis. The music is so loud that you can hear it on the first floor when you enter the building and they live on the 3rd floor. There’s also a stairwell separating my apartment from theirs and you can still hear the music through the walls, the nearest being the room where my daughter sleeps. I’ve issued several written complaints (about 7 now that I have copies for), several phone calls to customer service and management (roughly 6 calls to customer service and two to management) and sent 3 emails to them and I have yet to receive a response or a resolution. I’ve had to call the police once because the music was so loud and the residents were throwing M80s off their balcony onto the roof of the parking garage (which has also not been repaired for several months). The noise at first made me think lightning had struck or someone was firing a gun. The noise of course woke and startled my daughter to the point I had to confront them. These same people smoke a profuse amount of marijuana to the point the entire hallway and staircase smells like project housing throughout the afternoon and evening.
The tenants in question reside at 445 Richmond Park West, Apt B-331, Richmond Heights, OH 44143.
Management offices are located at 444 Richmond Park East, Richmond Heights, OH 44143 and their number is 440-461-7775